Personal data of our users and customers is important for us. This Privacy Policy clarifies the standards for use and protection personal data of E-PaymentsGlobal UAB, having its legal address at Architektų st. 56-101 306048706,Vilnius, Lithuania (“FizzyEx”). Our company operates under the brand name of FizzyEx.

Our company considers the protection of personal data and their processing in accordance and in the framework of compliance with the law, but also based on the value that we give to humanity which is the basis of privacy. Acknowledging this, our Company takes all necessary administrative and technical measures to prevent the safe storage of personal data and illegal processing.

This Privacy Policy applies when you use our Website, our mobile applications and access our Services. This document is the integral part of the Terms of Use of FizzyEx (“Terms”). All capitalized terms used in the Terms shall apply to this Privacy Policy with the same meanings as in the Terms.

Please read this Privacy Policy carefully.

What is Personal Data?

Personal data is any data concerning an identitied or identifiable natural person, regardless of the form or format in which such data exists.

Personal Data That We Collect

FizzyEx collects personal data if we have reasons to do so. For example, we collect personal data, when you:

  • visit and browse our Website;
  • use our Services;
  • fill in registration and other forms;
  • send us an email with personal data;
  • contact us with any enquiries;
  • contact our customer support;
  • provide any financial information on or through our Services;
  • submit any content;
  • contact us to resolve a dispute or become a party to a dispute;
  • provide any information to FizzyEx using other methods;
  • subscribe or unsubscribe to our newsletters.

    As a result, FizzyEx may collect the following personal data:

  • Information provided by the user during account registration (Identity Information, Contact Information);
  • Information generated when the transaction is completed (customer ID information, crypto currency-asset virtual wallet information);
  • Information received when necessary for customer confirmation (selfie / selfie image, passport photo, online / offline video image with or without audio through digital applications);
  • Marketing and other relevant information (professional knowledge, educational knowledge and authority information)
  • Financial information if you commit any transaction;
  • Information that you provide to FizzyEx and/or our support manager;
  • Any other personal data which you directly provide to FizzyEx; and
  • Any other personal data requested or required by the Website.

We also collect some information automatically:

  • the type of browser and operating system you have used;
  • the IP (Internet Protocol) address of the device which has accessed it (example PC, tablet);
  • the date and time of your visit to the Website;
  • the pages accessed and documents downloaded;
  • your top-level domain name (for example .com, .io, .eu, etc.);
  • the address of your server;
  • the previous website visited;
  • the average duration of page view;
  • the navigation behaviour and preferences of the user;
  • other information from cookies and similar technologies.

FizzyEx will not have access and do not store your information provided to our authorized third party for AML and CTF verification.

How and Why We Use Personal Data

Personal data will be collected, held, used and disclosed for the following purposes jointly and/or severally:

  • to provide you with Services;
  • In order for the trading transactions to be carried out in properly
  • to identify you and/or your documentation;
  • to ensure transaction security in online transactions and to comply with the relevant legislation;
  • to control online activities, to control the result and quality of the products and services offered and to take the necessary precautions;
  • to further develop and improve our Services;
  • to monitor and analyse trends and better understand how users interact with our Services;
  • to communicate with you and keep you updated about our Services;
  • to monitor and prevent any risks with our Services;
  • to process any requests;
  • to resolve disputes;
  • to prevent fraud, theft, money laundering, terrorism financing and / or fraudulent / unauthorized transactions
  • to the extent permissible or necessary by law, for any other purpose as may be deemed reasonably necessary by FizzyEx in the circumstances.

What Are the Legal Grounds for Collecting and Using Personal Data?

The legal grounds for use and collection of personal data are based on the following:

  • when you have given consent (e.g. for newsletter subscription);
  • the use is necessary for protection of your or other users’ vital interests;
  • the use is necessary under a legal obligation;
  • when we use our personal data in order to fulfil our commitments to you;
  • to prevent fraud, theft, money laundering, terrorism financing and / or fraudulent / unauthorized transactions

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.


FizzyEx does not knowingly provide Services and collect personal information from anyone under 18 years of age. Our Services are available only to the users over 18 years old. If we learn that we have collected the personal information of a child under 18, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

Sharing your Personal Data

We do not sell our user’s personal data.

FizzyEx may share your information with:

  • our employees and independent contractors;
  • third party service providers we work with to deliver some Services;
  • legal and regulatory authorities, as required by applicable laws and regulations;
  • our auditors, lawyers, accountants, consultants and other professional advisors, where it is reasonably necessary for obtaining advice, professional services, or managing legal disputes;
  • business transfers in connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company. If any of these events happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only in compliance with this Privacy Policy.

The personal data we collect is shared with our overseas-based foreign service providers within the scope of the operation of the infrastructure and systems we serve, and if you give consent.

This Privacy Policy does not apply to the practices of service providers and other third parties that we do not own or control, or individuals that we do not employ or manage.

Sensitive Data

We do not collect or request your sensitive data (including, but not limited to, information about your religious or political beliefs, opinions). Where you have provided it to us voluntarily, you shall be solely responsible for security of any sensitive data, and we do not intend to use this data for any purpose, nor share this data with any third parties. Please do not post or add sensitive and other personal data that you would not want to be publicly available.

Users’ Rights in relation to its Personal Data

You may access your personal data held by us to correct, update and remove inaccurate or incorrect data.

You have the following rights over your personal data:

  • Learning whether personal data is processed,
  • If personal data has been processed, to request information regarding this,
  • Learning the purpose of processing personal data and whether they are used appropriately for their purpose,
  • To know the third parties to whom personal data are transferred domestically or abroad,
  • To request correction of personal data in case of incomplete or incorrect processing,
  • Request the deletion or destruction of personal data,
  • In case of correction, deletion or destruction of personal data, requesting that these transactions be notified to third parties to whom personal data have been transferred,
  • To object to the occurrence of a result against the person himself/herself by analysing the processed data exclusively through automated systems,
  • To demand the compensation of the damage in case of damage due to the processing of personal data illegally,
  • To object to the use of your personal data or to limit or restrict the use of your personal data;
  • Right to access and / or receive your personal data: you can request a copy of your personal information in a machine-readable format;

Security of Personal Data

We use certain technologies to ensure the confidentiality of your personal data. FizzyEx uses several security measures, including, without limitation, SSL method and other industry-leading measures to protect your data.

We pay special attention to information technologies and data security in order to protect the personal data of the wide range of customers we deal with. For this reason, our company gives priority to the employment of experienced and certified personnel in this field.

In addition, an IT infrastructure equipped with security measures in accordance with international standards has been established in order to ensure data security and to prevent unlawful access to your data. For the smooth functioning of the system built on this infrastructure, it is constantly inspected from within.

We comply with technical measures such as encryption, authorization matrix, application and network security, data masking, firewalls, backup, key management and up-to-date anti-virus systems in our IT infrastructure, where the data we collect with our website / mobile application are processed and stored.

In addition, intrusion detection and prevention systems have been established to prevent attacks on our IT infrastructure, and the security of the system is regularly checked by performing risk analysis, data classification, vulnerability scans and penetration tests. In order to carry out all these procedures, software programs and support in accordance with international standards are also taken as a requirement of the importance we attach to your personal data

Principles Adopted

As a company;

  • to take security measures with the sensitivity required by the nature of your data in the processing of your personal data, to show the care that the Company has shown to protect its own information in order to protect your data,
  • not to process or share your personal data without your consent when your consent is required,
  • to collect limited and only necessary data on our website / mobile application, to act in accordance with the principle of data minimization decided by the Personal Data Protection Authority,
  • paying attention to your personal data being accurate and up-to-date,
  • paying attention to your personal data being accurate and up-to-date,
  • to inform you according to this transparency principle upon your request
  • and we would like to state that we take it as a principle to show sensitivity in complying with all legal regulations on the protection of personal data.

As a company, we would like to state that the security measures specified in this Privacy Policy and the principles adopted are valid on our website / mobile application. In case of redirection to other sites or applications through our website, we inform you that the Company will not be responsible for the said site and applications, therefore, we ask you to be careful about such redirects from our website / mobile application.

However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security of your personal data.

Data Retention

We process information both inside and outside of the European Union and European Economic Area and rely on legally-provided mechanisms to lawfully transfer information across borders. Countries where we process information may have laws which are different, and potentially not as protective, as the laws of your own country.

We retain your personal data for as long as your account is in existence or necessary to fulfil the purposes for which we collect it or as needed to provide you with the services, except if required otherwise by law. However, when your account is terminated for any reason, we will delete your personal information entirely.

In some cases we may determine the period of data retention based on the period we need to access the data for the provision of services, receiving payment, resolving your customer support issues or for any other auditing or legal purposes.

Retention periods may be changed from time to time based on regulatory requirements.


The push notifications sent by FizzyEx are of two types:

  • price alerts of different crypto currencies
  • product update push notifications that you directly subscribed to.

You may unsubscribe from product updates at any time by visiting an opt-out page.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time. As soon as the Privacy Policy is updated, FizzyEx will post an updated version of the Privacy Policy on the Website. The new Privacy Policy becomes effective from the moment it is posted or updated on our Website. We will send you push notification to alert you about such changes.

Data Controller Person

To communicate with our Data Protection Officer, please contact us at [email protected]. Please put "DPO" in the subject of your email.