Yes. You may deposit money to Fizzyex account 24/7.

You can review the deposit limits and number of transactions allowed by visiting www.fizzyex.com/en/limits section.

You can use Credit / Debit Card, Bank Transfer or Cryptocurrency methods.

The investments you will make on the Fizzyex page with your Credit / Debit Card are instantly loaded into your account.

After depositing money with Money Order / EFT and Swift, your money will be loaded into your account within 1-3 business days.

You can only deposit money from bank accounts to Fizzyex within valid EFT / Swift hours.

The specified transaction times may differ due to technical problems between banks from time to time.

Delays due to the intensity of transactions or due to banks may be experienced from time to time.

Please pay attention to the deposit rules. Money transfers that do not comply with our rules will be refunded. Please contact us if your money is not loaded within the specified time despite you made a correct transaction.

Contact [email protected]

Login to Fizzyex account and you can deposit money from MY WALLETS -> FIAT WALLETS-> [CURRENCY] -> Deposit

You can complete the money sending process by selecting the bank account (IBAN Number) specified by Fizzyex, your own bank account and / or your own bank account that you have already registered in fizzyex.

That is all! Your money will be credited to your account within 1 to 3 business days.

Important notice: Don't forget to write your Fizzyex account number in the description of the transfer.

No. You can only deposit funds from a bank account registered in your name.

If another person wants to deposit money into their Fizzyex account, you can ask that person to open a Fizzyex account and send you money from the Fizzyex account.

You can add your bank account to Fizzyex and then withdraw your balance from your Fizzyex account into this account.

Login to Fizzyex account and click SETTINGS -> My Bank Accounts button.

Enter the IBAN information of your bank account.

If you entered your IBAN information correctly, your bank account will be saved in the Fizzyex account.

The bank account you enter must belong to you. If it is determined that it does not belong to you, your Fizzyex account will be permanently closed. The assets in it cannot be reclaimed. You cannot register another person's bank account into your own Fizzyex account.

Your withdrawal will take place within the periods specified below;

The amount transferred to your account from Fizzyex will only be credited to your account within EFT hours.

It will be deposited in your account within 1 to 3 business days.

The specified processing times may vary due to technical problems from time to time.

To transfer your balance in Fizzyex to your bank account:

By logging into your Fizzyex wallet, it is enough to select the bank account you have previously saved using the option ASSETS-> MY FIAT WALLETS -> WITHDRAW [CURRENCY UNIT], write the amount and confirm the transaction.

That is all! The amount you specified will be transferred to your bank account within 1 to 3 business days.

When withdrawing money from Fizzyex to your bank account, you pay the Swift / EFT fees determined by the banks according to your country / region.

Money transfer is not possible between Fizzyex FIAT (MONEY) WALLETS. You can only make crypto currency transfers between Fizzyex CRYPTO WALLETS.

Crypto Money sending limit; You can observe the limits from www.fizzyex.com/en/limits

As you may deposit money into your Fizzyex account, at the same time, you may withdraw your money in foreign currency equivalent to your crypto currencies that you have exchanged in your Fizzyex account back to your personal bank account.

How much these withdrawal limits are depends on your membership status. To find out your limits;

You may go the limits section via www.fizzyex.com/en/limits page

The user who sends money to Fizzyex pays the fee determined by the sending bank, according to the money transfer method.

For more information please check your transaction number limits and commission rates on www.fizzyex.com/en/limits page.

Dollar and Euro wallets are currently available on Fizzyex.

Fizzyex has no monthly / annual wallet operating fees.

There is a lower and upper limit for the Crypto Money buy / sell transaction. You can check the information concerning this issue in www.fizzyex.com/en/limits page.

You should follow the steps below to make a Buy / Sell;

Select the transaction you want to do from the main page or from the TRANSACTIONS menu (Buy, Sell, Send, Exchange)

Example: You must choose the Fizzyex Tether wallet to buy / sell Tether, and the Fizzyex BTC wallet to buy / sell BTC.

Enter the amount you want to buy / sell

Let your buying and selling transactions take place instantly at the best rates instantly found by Fizzyex!

Do not forget!
As a result of buying and selling transactions, the converted amounts are deducted or added from the balance.
1% is charged in crypto buy / sell transactions.

In order to transfer crypto money to Fizzyex users, you must follow the steps below;

From the home page or go to the PROCESS-> SEND

Enter the e-mail address of the Fizzyex user you will transfer to.

Select your CRYPTO MONEY wallet

Write the amount you want to send and add your transfer note if you want.

Click Send Button!!!

Let your transfer proceed instantly!

Do not forget to consider the information below!

If the person you send Crypto Money to has a Fizzyex account, the amount sent is instantly transferred to the recipient's Fizzyex crypto money wallet.

If the person to whom you send Crypto Money does not have a Fizzyex account, an invitation link will be sent to the recipient to create a Fizzyex account. When the buyer creates his Fizzyex account by clicking this link, repeat the transaction with his or her e-mail address, and the transfer process will be completed instantly. The sent crypto money amount is instantly transferred to the recipient's Fizzyex crypto money wallet.

The person to whom you send Crypto Money must be over 18 years old and have an approved account in order for transfers to be processed into thei Fizzyex crypto money wallet.

Sending crypto money to Fizzyex users is free.

For more information please check your transaction number limits and commission rates on www.fizzyex.com/en/limits page.

You can open your Fizzyex account on our website or mobile application within seconds and start using it immediately.

Please follow the steps below;

Click on the Register button.

Enter your name, surname and e-mail information and your password.

Make sure the information you entered is correct! A confirmation mail will be sent to your e-mail address.

That is all! You can now use your “BRONZ” Fizzyex account. CONGRATULATIONS

You can confirm your account by completing your credentials.

Login to your Fizzyex account.

Click the "Confirm Your Account" button or SETTINGS-> MY PROFILE from the window that opens.

Fill in your ID information from MY PROFILE. Then upload your ID and a selfie photo from the AUTHENTICATION tab.

That is all! You can now use your“SILVER” Fizzyex account. CONGRATULATIONS

Keep your identity under your face and take a photo so that we can see you and your identity clearly.

Create a place of residence and other address document or a Citizen Registration Certificate via E-Government.

Select "Yourself" in the section of who will receive the relevant document.

Select "Submission to the Institution" in the section of why the document will be given.

Write 'CatPoint O.Ü.' in the institution section.

Download the document you have created.

Send the document you downloaded and the photo you took as stated above to [email protected]

Fizzyex is an electronic money organization established under the law numbered 6493.

We need to verify that the account is truly yours, as required by the laws we are bound by.

Fizzyex protects your personal information with the most advanced security methods and never shares it with third parties in accordance with the Personal Data Protection Law.

The only difference between approved and unapproved accounts is the investment / withdrawal limits and number of transactions possible of the account holder. You may find out more about this topic by going to the limits page www.fizzyex.com/en/limits page.

Login to your Fizzyex account

Click Change Mobile Phone under the Settings menu.

Write your new phone number and confirm.

That is all! You can now use your Fizzyex account using your new phone number.

You can request your account to be closed to our live support centre by logging into your registered account on Fizzyex account.

If you have a balance in your account, you must withdraw or spend your balance before your account is closed.

Since your e-mail address is also your account address, it cannot be changed.

Login to Fizzyex account

You can view account transactions by clicking Main Menu Transaction History.

You can filter account transactions by date and choose according to transaction type.

Click the Forgot Password option in the Fizzyex login menu.

Enter the registered e-mail address.

You can set your new password by using the password generation link sent to the e-mail address.

You can log into your account with the e-mail address you used while registering with Fizzyex.

If you do not remember this information, you can contact us by calling our call centre or by contacting [email protected]

It is enough to notify your request by writing to [email protected] from the e-mail address registered with Fizzyex.

Login to your Fizzyex account

Click on Change Password option in MY PROFILE under the Settings menu.

After typing your old password, write your new password and confirm it.

That is all! You can now continue to use your Fizzyex account with your new password.

If you want to change your name and surname due to marriage;

1. Take and upload a photo so that we can see you and your identity clearly, keeping your identity under your face,

2. "Certificate of Identity Registration Copy" via E-Government,

Select "Yourself" in the section for whom the relevant document will be obtained.

Select "Submission to the Institution" in the section of why the document will be given.

Type '' Fizzyex '' in the institution section

Download the document you created

3. Photo of the first page of the marriage certificate

If you want to change your name and surname due to divorce;

1. Take and upload a photo so that we can see you and your identity clearly, keeping your ID under your face,

2. "Certificate of Identity Registration Copy" via E-Government,

Select "Yourself" in the section for whom the relevant document will be obtained.

Select "Submission to the Institution" in the section of why the document will be submitted.

Type '' Fizzyex '' in the institution section

Download the document you created

3. Photograph of the court decision.

If you want to change your name and surname because a change has been made in the Registry Office;

1. Take and upload a photo so that we can see you and your identity clearly, keeping your ID under your face,

2. "Certificate of Identity Registration Copy" via E-Government,

Select 'Himself' in the section for whom the relevant document will be obtained.

Select "Submission to the Institution" in the section of why the document will be given.

Type '' Fizzyex '' in the institution section

Download the document you created

Send relevant documents to [email protected] e-mail address.

Important!
You must submit the requested documents completely. If you submit incomplete or missing documents, your request will not be processed.

You will be sent back by e-mail within 24 hours after the inspections are completed.

First, check your Mail Spam folder! and / or send an e-mail from your registered mail address to [email protected] explaining your problem. And / or go to www.fizzyex.com page. and report the problem you are experiencing through the "Contact Us" link on our help pages.

The information we need to take part in the Fizzyex platform may include your name, phone number, e-mail address, date of birth, identity information and card information.

We use your personal data to verify your identity, to protect you from fraud and to provide Fizzyex services. You can find more information about this in our privacy policy.

If you would like to learn about the personal data we hold as part of providing Fizzyex services, you can contact us at [email protected]

Yes, our policies and procedures are designed to protect both the privacy and the security of all information, including non-public personal information. We store and process your personal information on our servers located in secure data centres that are protected by firewalls and restrict access in accordance with applicable regulations.

All data transmitted between Fizzyex mobile applications, our servers and third parties are protected by SSL certificate.

In order to become a Fizzyex member business, you must own an a personal, limited or private company. After filling out the pre-application form, our team will contact you as soon as possible. You can contact us via [email protected] e-mail address for your questions about becoming a member business.

At Fizzyex, member merchants only pay a transaction fee over the amount of the product / service they sell. There are no fees for installation, activation, dues, etc.

No. Only one account can be created for each user.